Substitution Policy

This document was last updated on 06th April 2021.

Product’s photo may represent an overall look, theme, and some product may include decoration of a one-of-a-kind vase which sometime cannot be supplied exactly replicated. Although the actual flower bouquet may not precisely match the photo, however we will ensure that its temperament will.

Occasionally, substitutions of flowers, vase, containers, or any decoration items happen due to weather and market conditions which may affect the availability. If this is the case, the product you have purchased, we will ensure that the style, and colour scheme of your order is preserved. Any substitutions will be made with appropriate products to the same value or higher value than the original order.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to your order, please contact us at:

G &S Flowers
Address: 279 Taylors Rd, Kings Park VIC 3021, Australia
ABN: 45 972 274 498
Email: sales@gsflowers.com.au
Office Phone: 03 7006 1095
Mobile Phone: 0411 079 979